Retailer Support

Payments and Processing

By May 8, 2020 September 15th, 2020 No Comments

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders.

You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement and insurance certificate have been completed and validated.  Once the Pre-Authorized Debit process is set up, you will not be required to initiate any payments for your orders, as we will retrieve the necessary funds directly from your financial institution.

To set up a Pre-Authorized Debit, please ensure you have provided us with:
• A signed, Pre-Authorized Debit (PAD) Agreement authorizing OCS to retrieve funds from your account (see schedule B of your Retailer Agreement)
• The name, transit number and address of your financial institution
• The number of your bank account

IMPORTANT TO KNOW: The bank account used to transact with the OCS must be associated with the same name on your Retail License from AGCO and therefore your legal agreement with OCS.

All orders must be prepaid for in full.  You will be required to fund your bank account for your order every week.  Pre-Authorized Debits for each order will be prepared and approved by the OCS Finance team.

Once the approved Pre-Authorized Debit has been completed and sent to the bank, your order will be shipped.

If a payment fails due to insufficient funds, you will be required to fully pay for that order before any future orders will be accepted.  If a payment is clawed back, OCS will not allow any orders until you have paid in full.  OCS will charge a fee of $250+HST per NSF/clawback. This represents recovery of the bank fee ($45) and an administrative charge.

In the event of habitual Pre-Authorized Debit failures, OCS may need to implement a different protocol requiring a non-interest-bearing security deposit at all times.  In extreme cases of non-compliance, OCS may escalate the issue to AGCO.

If you have any questions about prepayments, refunds or other financial information, please contact our OCS Wholesale Client Services Centre at 1-877-627-1627.