Retailer Support

Ordering

Your First Order After the AGCO has issued your Retail Operator License and your Retail Store Authorization Number, please notify the Client Service Centre to set up your account and you will be informed of your initial order and delivery…
Ruth Anderson
May 8, 2020
Retailer Support

Reporting

As a Licensed Retailer, you are obligated to submit reports on sales and inventory to meet the requirements of Health Canada, Statistics Canada, and OCS Wholesale. Federal Reporting Requirements Health Canada requires careful and regular tracking of cannabis inventories and…
Ruth Anderson
May 8, 2020
Retailer Support

Product Return Policy

All products purchased through OCS Wholesale are final sale.  The OCS Wholesale Return Policy permits the return of product for a credit on your account if one of the three following instances occurs: Products arrive damaged. Products are shipped incorrectly,…
Ruth Anderson
May 8, 2020
Retailer Support

Product Delivery and Receiving

To ensure the safe, secure and appropriately tracked delivery of cannabis across Ontario, all shipping is provided by an OCS authorized carrier(s). Deliveries can only be made directly to the authorized store for which the order was placed. Responsibilities of…
Ruth Anderson
May 8, 2020
Retailer Support

Payments and Processing

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders. You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement…
Ruth Anderson
May 8, 2020
Retailer Support

Navigating the Buy Sheet

Once you’ve logged into your retailer account on your assigned order day, you can download the Buy Sheet. If it's not your assigned order day, you can use the Product Updates sheet to help plan out your next order. The Product Updates…
Ruth Anderson
May 7, 2020
Retailer Support

Submitting a Quality Assurance Claim

In alignment with the Ontario Cannabis Retail Corporation Act and direction provided by Health Canada under the Cannabis Act, the OCS Client Services Team collects information regarding product quality and complaints. We use this information for quality assurance and customer…
Ruth Anderson
April 9, 2020
Retailer Support

General Vape Education

What are Vape Devices and How do They Work?  |  Types of Vapes  |  Troubleshooting  |  Quick Steps for First Time Use Storage & Maintenance  |  Transportation  |  Battery  |  Compatibility INTRODUCTION TO VAPES Cannabis vaping (or “vape”) products are now legally available for sale in…
Samantha Lobo
February 6, 2020