Retailer Support

Here you will find a list of resources that are vital to owning and running your store. Please be sure to review all documents before contacting your Account Manager for help.

WELCOME TO OCS RETAILER SUPPORT

As the exclusive wholesale provider of cannabis products in Ontario, our goal at the Ontario Cannabis Store (OCS) is to connect you with a wide assortment of legal, tested cannabis products procured through federally Licensed Producers. We also carry a broad selection of cannabis-related accessories for your consideration to offer you the added convenience of having only one wholesaler.  

Licensed Retailers can also expect to receive support from our dedicated Client Service Centre team and Account Development Managers, who are available to support Retailers with their accounts, orders, payments, delivery and product issues. 

Are you interested in becoming an Authorized Cannabis Retailer?

We created this list of steps to get you started – from applying for your licence to getting ready for opening day. 

APPLY FOR YOUR LICENCE

You will need to apply for your licence through the AGCO (Alcohol and Gaming Commission of Ontario) Application Process. The AGCO will issue the following documentation required to become a Licensed Retailer:

• Retail Operator Licence (ROL)
• Retail Store Authorization (RSA)Once you receive your ROL and RSA, please submit them to the Customer Service Centre (CSC) along with a completed OCS Retailer Contact Information Form.

SIGN A CONFIDENTIALITY AGREEMENT (NDA) WITH THE OCS

When our Customer Service Centre has received all the required information outlined in Step 1, they will send you a digital Confidentiality Agreement to acknowledge via email.

Please note: you can sign your NDA once you have received your ROL, but you cannot proceed to Step 3 – Register Your Licence without having both your ROL and RSA.

VALIDATE YOUR ONLINE PURCHASING ACCOUNT

Once you receive your ROL and RSA from the AGCO and sign the Confidentiality Agreement with the OCSour Customer Service Centre Team will help you set up your online Purchasing AccountTbe eligible to set up an online account, you will need the following four documents: 

  1. Registration Form
  2. Insurance Certificate
  3. Pre-Authorized Debit Form
  4. Store Locator Form

Please note: all documents must be valid before you can proceed to Step 4 – Access Your Online Purchasing Account.

ACCESS YOUR ONLINE PURCHASING ACCOUNT

To set up your Purchasing Account, Licensed Retailers must provide the OCS with all required documentation listed in this article . If you need assistance, please submit all questions here.

A Client Service Representative will set up a call with you to validate your documentation before granting you access to your online Purchasing Account.

SET UP YOUR ORDER SCHEDULE

Next, you’ll receive a request from your Account Development Manager to set up a meeting to help you prepare for your initial order.

Your Account Development Manager will aid in your onboarding process and is available to provide data insights and advise on operational support. They will schedule training to help you place your initial order and answer any questions you have about our product portfolio.

PLACE YOUR FIRST ORDER

Once you have signed your Retailer Agreement with the OCS, completed a Pre-Authorized Debit Agreement (PAD), and submitted all required insurance forms, you’re ready to place your first order.

Your initial order date is usually scheduled a minimum of 10 business days after the OCS receives digital copies of your ROL and RSA. Once documentation has been validated by the OCS, a Client Service Representative will send you a link to download your Buy Sheet on your assigned order day.

Please note: anyone placing orders other than the ROL holder must provide a copy of their Retail Manager Licence to the CSC team.

PASS THE AGCO INSPECTION

Before you can open your store to the public, you will need to pass a final inspection by the AGCO. You can find more information about the Retail Store Pre-Authorization Inspections on the AGCO website.

GET READY FOR OPENING DAY

You’re all set! After you’ve opened, visit our Store Locator on ocs.ca where we let customers know you’re a Licensed Retailer and make it easy for them to find you.

Retailer Support
May 8, 2020

Ordering

Your First Order After the AGCO has issued your Retail Operator License and your Retail Store Authorization Number, please notify the Client Service Centre to set up your account and you will be informed of your initial order and delivery…
Retailer Support
May 8, 2020

Reporting

As a Licensed Retailer, you are obligated to submit reports on sales and inventory to meet the requirements of Health Canada, Statistics Canada, and OCS Wholesale. Federal Reporting Requirements Health Canada requires careful and regular tracking of cannabis inventories and…
Retailer Support
May 8, 2020

Product Return Policy

All products purchased through OCS Wholesale are final sale.  The OCS Wholesale Return Policy permits the return of product for a credit on your account if one of the three following instances occurs: Products arrive damaged. Products are shipped incorrectly,…
Retailer Support
May 8, 2020

Product Delivery and Receiving

To ensure the safe, secure and appropriately tracked delivery of cannabis across Ontario, all shipping is provided by an OCS authorized carrier(s). Deliveries can only be made directly to the authorized store for which the order was placed. Responsibilities of…
Retailer Support
May 8, 2020

Payments and Processing

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders. You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement…
Retailer Support
May 7, 2020

Navigating the Buy Sheet

Once you’ve logged into your retailer account on your assigned order day, you can download the Buy Sheet. If it's not your assigned order day, you can use the Product Updates sheet to help plan out your next order. The Product Updates…
Retailer Support
April 9, 2020

Submitting a Quality Assurance Claim

In alignment with the Ontario Cannabis Retail Corporation Act and direction provided by Health Canada under the Cannabis Act, the OCS Client Services Team collects information regarding product quality and complaints. We use this information for quality assurance and customer…
Retailer Support
February 6, 2020

General Vape Education

What are Vape Devices and How do They Work?  |  Types of Vapes  |  Troubleshooting  |  Quick Steps for First Time Use Storage & Maintenance  |  Transportation  |  Battery  |  Compatibility INTRODUCTION TO VAPES Cannabis vaping (or “vape”) products are now legally available for sale in…